Refund Policy

1. Digital Goods Policy

EpicPlayce sells digital gaming goods and services that are delivered electronically. Because of the nature of these products, orders are generally not returnable in the same way as physical merchandise, especially once fulfillment, account work, or delivery coordination has started.

2. When a Refund or Replacement May Be Available

A refund, rerun, or replacement may be considered when:

• The purchased service cannot be delivered on the supported platform.
• The product received is materially different from the product listing.
• EpicPlayce confirms that the order cannot be completed after reasonable support troubleshooting.
• A duplicate payment is confirmed for the same order.

3. Situations Usually Not Eligible for Refund

Refunds are usually not issued for:

• Orders placed for the wrong game, platform, version, or account region.
• Customer delays caused by missing account details or unresponsive communication.
• Completed digital deliveries that match the purchased listing.
• Cases where a customer changes their mind after fulfillment has started.
• Issues caused by platform bans, publisher actions, or customer misuse after delivery.

4. How to Request a Refund Review

To request a refund review, email support@epicplayce.com with your order email, order details, platform, and a clear description of the issue. EpicPlayce may ask for screenshots, login confirmation, or additional troubleshooting information before a decision is made.

5. Resolution Method

When a request is approved, EpicPlayce may choose the most appropriate resolution, including a refund to the original payment method, a replacement service, or a rerun of the delivery. The selected resolution will depend on the product type, payment status, and the cause of the issue.

6. Processing Time

Support aims to review refund-related requests within a reasonable time after all required order information has been received. If a refund is approved, the final timing for funds to appear depends on the customer's payment provider or bank.

7. Chargebacks and Payment Disputes

If you believe there is a payment error, contact EpicPlayce support before opening a chargeback where possible. Unresolved chargebacks, abusive disputes, or false claims may result in order suspension or refusal of future service.

8. Contact

Refund and delivery questions should be sent to support@epicplayce.com. EpicPlayce support handles refund requests and delivery questions, and all store prices are published in USD.